Customer Service 3-5 years experience

Hi David,

 

I'm Christopher Jones, a recruiter with Collins Consulting, Inc.,  a Service Disabled Veteran Owned Company and a Preferred Vendor to Fortune 500 clients nationwide. The skills in your online resume posting look like a potential match for the job description below. If you're interested in this opportunity, feel free to contact me at (847) 264-5182 orChristopher.Jones@colcon.com.

 

If this position is not a match for your skill set or desired career path, I'd be happy to take a look at a fresh copy of your resume and talk with you about other opportunities. Referrals are great, too.

 

Customer Service III - Abbott Park, IL

 

3 - 5 year experience required. Takes a high volume of inbound or places outbound calls to provide information and services to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Follows processes and steps to ensure appropriate actions and follow through taken for customers. Document needs for customers in databases. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Must be able to be available to customers for a certain period of time during the day. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

Communicate with customers and providers (i.e., Telecommunication) to set up service plans for Blackberries, IPads, and audio-conferencing.

 

Let me know if you have any questions.

 

Best regards,

Christopher Jones

(847) 264-5182

Christopher.Jones@colcon.com

Collins Consulting, Inc.
999 Plaza Drive, Suite 240
Schaumburg, IL 60173

 http://www.colcon.com